Terms & conditions

1. Who the agreement is with

VasKem (Pty) Ltd, registration 2026/371208/07, is a South African company. These terms cover our business software, Ask VasKem and related services. A signed order or project statement defines the service you purchase. Mandatory legal rights take priority; agreed special terms then take priority over conflicting general terms.

A public demonstration uses fictional data. Requesting access is not a purchase, guaranteed activation or a promise that every module is included. You must be at least 18 and authorised to represent the business when accepting an order.

2. Accounts and responsibilities

Provide accurate account information, keep credentials confidential and promptly remove access for people who leave your organisation. Your administrators are responsible for user roles and lawful instructions. Tell us promptly about suspected unauthorised access. Do not share passwords with support.

3. Scope, fees and renewal

Your written quote/order must state modules, users, locations, AI access and limits, onboarding, fees, currency, VAT treatment, billing frequency, payment due dates, term and support scope. Additional work or usage charges require an agreed basis. A paid subscription or automatic renewal is not created merely by registration.

Trial length, available features and end-of-trial arrangements are confirmed before activation. Renewal, price-change notice and cancellation arrangements must be stated in the order and remain subject to mandatory consumer rights. We do not promise unlimited AI usage.

4. Customer data and confidentiality

You retain your rights in the records you provide. You permit processing necessary to deliver and support the agreed service. Each party must protect the other's confidential information, limit access to authorised people, and use it only for the agreed purpose or where law requires. Privacy information and an agreed data-processing schedule describe personal-information handling.

You must have a lawful basis for the data and instructions you supply, including AI processing. Do not upload payment-card security codes, passwords, unapproved special personal information or children's information.

5. Ask VasKem

Ask VasKem provides read-only assistance for enabled companies. Relevant permitted records and approved knowledge may be processed by an external AI service. Answers may be wrong, incomplete, outdated or non-unique. Check original records and obtain suitable professional advice where needed. Do not use an answer as the sole basis of a decision with legal or similarly significant effects on a person.

Your permissions and usage limits still apply. The assistant does not change records, pay invoices, make purchases or send communications. Disabling access cannot recall a request already sent for processing.

6. Availability and support

We aim to keep the service usable, but uninterrupted availability is not guaranteed. Maintenance, internet failures and external dependencies can affect access. Response targets, recovery objectives, credits and any service-level commitments exist only where expressly agreed in writing. Report errors with a safe description and the relevant page.

7. Software and intellectual property

VasKem and its licensors retain rights in their software, design and pre-existing materials. Your order grants the agreed access licence, not ownership of the platform. Custom deliverables, source-code rights, third-party licences and transfer conditions must be stated in the project agreement. Neither party may use the other's name or confidential material in publicity without permission.

8. Suspension, cancellation and export

We may restrict access where reasonably necessary to address abuse, a security threat, legal requirements or material breach. Where practicable and legally required, we will explain the issue and allow a reasonable opportunity to remedy it. We will not use these terms to avoid mandatory notice or cancellation rights.

Request cancellation in a recorded form through the published contact channels. We confirm the effective date, outstanding amounts and export arrangements. Request export before the end of access, or within 30 days afterwards. Live deletion, backup expiry and any lawful retention exceptions must be confirmed; cancellation is not a promise of instant deletion from every backup.

9. Liability and disputes

Nothing excludes rights or liability that the law does not allow the parties to exclude, including applicable consumer protections, fraud, wilful misconduct or gross negligence. Any agreed limitation must be fair, clearly brought to the customer's attention and reviewed for the transaction; this draft does not impose an unreviewed blanket indemnity or universal liability cap.

South African law governs, subject to mandatory protections that apply to the customer. Contact us first to seek resolution. This does not remove access to a competent court, regulator or applicable consumer dispute body.

10. Changes and notices

Keep a copy of the version and order you accept. Material revisions require appropriate notice and any further agreement required by law; a website edit alone does not retrospectively rewrite an existing signed order. The service address, authorised contracting representative and approved notice procedure must be completed before this draft is used for contracting.