PAIA manual — review draft

1. Private body and outstanding details

VasKem (Pty) Ltd, registration 2026/371208/07, provides business software and related services in South Africa. General enquiries: WhatsApp +27 81 438 8821 (preferred), or email hello@vaskem.com. Email is checked less often than WhatsApp. This is not a completed section 51 manual: the head/Information Officer, registration, required contact disclosures, business/service address, office-bearer information and availability arrangements still require confirmation. A residential address has deliberately not been published. A general support enquiry is not a substitute for a completed formal request channel.

2. Records to inventory

The proposed register covers company/governance records, agreements and supplier records, finance/tax records, personnel records where held, customer instructions and operational data, access/security records, and privacy/incident records. Public product information and published notices are available without a formal request. Listing a category does not establish an unconditional right of access to every record; confirm what the company actually holds.

3. Request procedure

Use the Information Regulator's current PAIA Form 2, identify the record sought, explain the right you need to exercise or protect, the connection to the record, and your authority if acting for someone else. Submit to the designated Information Officer once the contact details are completed. General support can route an enquiry in the meantime, but is not a substitute for completing the manual.

A private-body request is subject to the statutory access test, exceptions, third-party procedures, applicable fees and decision/extension timelines. Do not send unnecessary identity documents over an insecure channel. Use current forms and tariffs from the Regulator rather than a fixed fee copied into this draft.

4. Decisions, remedies and guidance

The final manual must explain decisions, reasons for refusal, complaints to the Information Regulator and court remedies within the applicable time limits. An internal appeal process for a public body should not be assumed to apply to this private company. The Regulator's section 10 guide and current forms provide practical assistance.

5. Processing and maintenance

Read the privacy notice for processing purposes, data/subject categories, recipient categories, overseas processing and a general description of safeguards. Complete the actual subprocessor and retention inventories before approval. The owner must approve, make the manual available as required, keep contact details current and record future review dates.