Cancellation & refunds

Make a recorded request

Message us on WhatsApp at +27 81 438 8821 (preferred), or email hello@vaskem.com with your company, account contact and requested end date. Email is checked less often than WhatsApp. Do not include passwords or payment-card details. We verify authority and confirm receipt, the effective date and any remaining service period. Keep a copy of the request and confirmation. A messaging-app read receipt alone is not confirmation that cancellation has been processed; contact us again if you have not received a response. This does not postpone a legally effective notice or change your statutory rights.

Your order and legal rights

The accepted order must state whether the service is month-to-month or fixed-term, renewal arrangements, notice requirements and any lawful early-cancellation charge. An account enquiry or trial request does not itself create a paid renewal. An immediate deletion request is different from cancellation.

Applicable statutory cooling-off, fixed-term cancellation, quality-of-service and refund rights are not excluded by a blanket no-refunds rule. Eligibility depends on the transaction, customer and commencement of services. We assess requests under the law and the agreed order, give the outcome with reasons and apply any statutory refund deadline. This draft does not promise or deny a universal cooling-off period.

Custom projects and disputed amounts

For project work, agreed milestones, delivered work, approved expenses and any unearned prepayment must be reconciled under the project agreement and applicable law. Raise a disputed amount with the invoice reference and a brief explanation. Escalation rights are not removed by asking us to investigate first.

Before access ends

Arrange exports before access ends, or request them within 30 days afterwards. We confirm the available format, timing, scope and any agreed assistance cost. Retention, live deletion and backup expiry are separate; lawful billing, security or dispute records may need to be retained. Do not assume a cancelled subscription is an immediate purge of all copies.