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Ecommerce Fulfilment: Check Each Order Handoff

A practical checklist from order acceptance to dispatch, with clear integration and exception responsibilities.

Map where an order becomes real

List the systems involved: storefront, payment service, inventory records, warehouse work and courier. Decide which system owns the order reference and which status allows warehouse work to start. Payment, stock availability and dispatch are different facts and should not be treated as one status.

Check the ordinary path

Use one representative order to verify product codes, units, quantities, recipient details and stock changes. Confirm who picks, checks, packs and marks the order dispatched. State the cut-off and delivery promises the operation can actually meet; software alone does not create a same-day service.

Test the exceptions

Include an unavailable item, partial fulfilment, an address correction, a cancellation after picking and a returned item. Decide who owns each exception and how the customer is informed. Avoid a process where two connected systems independently create refunds or replace stock.

Scope connections explicitly

Shop, payment, accounting and courier connections require a demonstrated integration or an agreed build. Confirm supported fields, update direction, retry handling and any third-party charges. VasKem can be evaluated against your workflow, but automatic store synchronisation, carrier-rate shopping and customer notifications must not be assumed.

Review ecommerce workflow fit

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